Frequently Asked Questions

Have questions about Pup & Paw? We’re here to help. Below you’ll find answers about shipping, products, returns, and how to choose the best items for your pup.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. After your order ships, delivery usually takes 5–7 business days depending on your location and the product ordered.

Because we work with trusted vendors and suppliers, some items may ship separately or arrive at slightly different times.

Do you offer free shipping?

Yes. Pup & Paw offers free shipping on qualifying orders. The current free shipping threshold will be shown at checkout or in our shipping policy.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number by email so you can follow your package.

Why did I receive only part of my order?

Some Pup & Paw products may ship from different vendors or fulfillment locations. If your order includes multiple items, they may arrive in separate packages. Don’t worry, the rest of your order is still on the way.

What should I do if my order is delayed?

If your tracking has not updated for several days or your order is taking longer than expected, please contact us through our Contact page and we’ll help look into it.

Products

What kind of products does Pup & Paw sell?

Pup & Paw offers dog food, treats, toys, chews, and nourishment products chosen for pet owners who want healthier and more thoughtful options for their dogs.

Our goal is to make it easier to find products that support your dog’s everyday routine, from nutrition and playtime to enrichment and care.

Are your products healthier than regular pet products?

We aim to carry products that are made with better ingredients, thoughtful sourcing, and everyday pet wellness in mind. Each product is selected with quality, safety, and usefulness as top priorities.

That said, every dog is different. Always review the product details and ingredients before purchasing, especially if your dog has allergies, sensitivities, or dietary restrictions.

Are your dog treats safe for all dogs?

Most treats are safe for everyday use when given as directed, but not every treat is right for every dog. Please check the ingredient list, size recommendation, and feeding instructions on each product page.

If your dog has allergies, medical conditions, or a special diet, we recommend speaking with your veterinarian before introducing new treats or food.

Do you carry grain-free options?

Some of our food and treat products may be grain-free. You can check each product page for ingredient details or use collection filters when available.

Are your toys safe for all dog sizes?

Our toys may include size and use recommendations to help you choose the best option for your dog. Please review each product page before purchasing.

No toy is completely indestructible, so we always recommend supervising your dog during playtime and replacing toys if they become damaged.

Do you sell products for puppies?

Some products may be suitable for puppies, but it depends on the item. Please review the product details, size recommendations, and ingredient information before purchasing.

For puppy food, supplements, or treats, we recommend checking with your veterinarian to make sure the product is appropriate for your puppy’s age and needs.

Health & Wellness

Can Pup & Paw products help improve my dog’s health?

Our products are chosen to support a healthier everyday routine, but they are not meant to diagnose, treat, cure, or prevent any medical condition.

Healthy treats, dental chews, enrichment toys, and wellness products can be part of a good care routine, but they should not replace veterinary advice or medical care.

Should I ask my vet before buying food, treats, or supplements?

Yes, especially if your dog has allergies, stomach sensitivities, health issues, or is on a special diet. A veterinarian can help you decide what products are best for your dog.

Do dental chews replace brushing my dog’s teeth?

No. Dental chews may help support oral care, but they do not replace regular brushing or professional dental care. For the best dental routine, ask your veterinarian what they recommend for your dog.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase for unused, unopened items. To start a return, please contact us through our Contact page with your order information.

For safety and hygiene reasons, opened food, treats, chews, and certain pet care products may not be eligible for return.

What if my order arrives damaged?

We’re sorry if that happens. Please contact us as soon as possible with your order number and photos of the damaged item or packaging. We’ll review the issue and do our best to make it right.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

What if I ordered the wrong item?

Please contact us right away. If the order has not shipped yet, we’ll do our best to help. If the order has already shipped, it may need to be handled as a return if the item qualifies.

Account & Contact

Do I need an account to place an order?

No. You can check out as a guest. Creating an account may make it easier to view orders, save your information, and shop faster in the future.

How do I contact Pup & Paw?

You can reach us through our Contact page. Please include your order number if your message is about an existing order so we can help you faster.

How long does it take to receive a response?

We do our best to respond as soon as possible, usually within 1–2 business days.

About Pup & Paw

What makes Pup & Paw different?

Pup & Paw is built for dog owners who want better, more thoughtful pet products without feeling overwhelmed. We focus on healthier dog treats, food, toys, chews, and nourishment products that fit into real everyday routines.

Our goal is simple: help pet owners find quality products they can feel good about giving their dogs.

Do you make the products yourselves?

Pup & Paw curates products from selected vendors and suppliers. We carefully choose products that align with our brand’s focus on quality, healthier options, and responsible pet care.

Where can I learn more about dog wellness and product tips?

You can visit The Pup & Paw Journal, our blog, for helpful guides on dog treats, toys, dental care, enrichment, and everyday pet wellness.